Oven Cleaning Hammersmith Service Terms and Conditions
These Terms and Conditions govern the provision of oven cleaning and related services by Oven Cleaning Hammersmith to residential and commercial customers within Hammersmith and surrounding areas. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business placing a booking for services with Oven Cleaning Hammersmith.
Company, we, us, our means Oven Cleaning Hammersmith providing the services.
Services means oven cleaning and any additional cleaning or related services agreed between the Company and the Customer.
Booking means a confirmed appointment for the Company to provide Services at a specified property and time.
Property means the premises where the Services are to be carried out.
Technician means any member of staff or contractor engaged by the Company to provide the Services.
2. Scope of Services
2.1 The Company provides professional oven cleaning services, which may include cleaning of single and double ovens, ranges, hobs, extractors, and related appliances, as agreed at the time of booking.
2.2 The exact scope of work will be confirmed during the booking process and may be subject to assessment by the Technician on arrival. If additional work is identified, any variation in price will be discussed with the Customer before proceeding.
2.3 Services are provided within Hammersmith and nearby areas. Availability is subject to scheduling and Technician coverage.
3. Booking Process
3.1 Bookings may be made through our online booking form or via other methods we make available from time to time.
3.2 When making a booking, the Customer must provide accurate and complete information, including:
a. Full name and contact details
b. Property address
c. Type and number of appliances to be cleaned
d. Preferred dates and times for the service
e. Any access restrictions or parking requirements
3.3 The Company will confirm the booking by issuing a booking confirmation. A binding contract between the Customer and the Company is formed only when the booking confirmation is issued.
3.4 The Company reserves the right to refuse a booking if the requested service is not suitable, if there is insufficient availability, or if the Property falls outside our standard service area.
4. Access, Parking and Customer Obligations
4.1 The Customer must ensure that the Technician has safe and uninterrupted access to the Property at the agreed time. This includes access to electricity, hot water, and adequate lighting.
4.2 The Customer is responsible for providing suitable parking arrangements, including resident permits or visitor passes where required. Any parking charges or fines incurred due to insufficient parking arrangements may be charged to the Customer.
4.3 The Customer must ensure that the oven and surrounding area are reasonably clear of personal items and that the appliance is accessible for cleaning. The Company may refuse or adjust the Services if this is not the case, and additional charges may apply.
4.4 Children and pets must be kept away from the work area during the provision of the Services for safety reasons.
5. Pricing and Quotations
5.1 Prices are generally provided on a fixed-fee basis according to the type and size of the appliance and the service area. Any price given prior to inspection is an estimate based on the information provided by the Customer.
5.2 The Company reserves the right to revise the quoted price if:
a. The information provided by the Customer was incomplete or inaccurate
b. The condition of the appliance is significantly worse than reasonably expected
c. Additional work is requested on site by the Customer
5.3 Any change in price will be discussed and agreed with the Customer before additional work is carried out.
6. Payments
6.1 Unless otherwise agreed in writing, payment is due on completion of the Services.
6.2 The Company may accept various payment methods, including cash, card payments or bank transfers, as communicated to the Customer. The available methods may vary from time to time.
6.3 For commercial Customers or larger jobs, the Company may issue an invoice with specified payment terms. If no payment term is specified, payment is due within seven calendar days of the invoice date.
6.4 The Company reserves the right to require a deposit or full prepayment for certain bookings, including peak periods, larger jobs, or first-time commercial Customers.
6.5 Late payment may incur interest and administration charges in accordance with applicable UK law. The Company also reserves the right to suspend or cancel further services until outstanding balances are settled.
7. Cancellations, Rescheduling and Missed Appointments
7.1 The Customer may cancel or reschedule a booking by giving at least 24 hours notice before the scheduled appointment time.
7.2 If a booking is cancelled or rescheduled by the Customer with less than 24 hours notice, the Company reserves the right to charge a late cancellation fee up to the full quoted price.
7.3 If the Technician is unable to gain access to the Property at the scheduled time, or if the Customer is not present where required, this may be treated as a missed appointment. In such cases, the Company may charge a missed appointment fee up to the full quoted price.
7.4 The Company may cancel or reschedule a booking if a Technician is unavailable due to illness, vehicle breakdown, severe weather, or other circumstances beyond our reasonable control. In such cases, the Company will offer the earliest available alternative appointment. The Company will not be liable for any indirect loss resulting from such rescheduling.
8. Customer Satisfaction and Complaints
8.1 The Company aims to provide services to a professional standard. The Customer should inspect the work upon completion and raise any concerns with the Technician where possible.
8.2 If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as reasonably practicable, ideally within 24 hours of completion, providing details and, where possible, photographs of the issue.
8.3 The Company will assess any complaint and, where appropriate, may arrange a revisit or offer an alternative resolution. Any remedial work is provided at the Companys discretion and is limited to the original scope of the Services.
9. Condition of Appliances and Limitations
9.1 The Customer acknowledges that the effectiveness of the cleaning Service depends on the age, condition, and previous maintenance of the appliance.
9.2 The Company is not responsible for pre-existing damage, defects, or wear and tear on appliances or surrounding areas. This may include scratches, discolouration, corrosion, missing parts, faulty seals, worn enamel, or broken components.
9.3 Where an appliance is old or in poor condition, cleaning may expose existing damage or defects. The Company will not be liable for such issues being revealed during or after the cleaning.
9.4 The Technician will not dismantle any appliance beyond the manufacturers intended disassembly for cleaning purposes. Where parts are seized, fragile, or at risk of damage, the Technician may decide not to remove them.
10. Health, Safety and Environmental Compliance
10.1 The Company uses cleaning products and methods that are suitable for professional oven cleaning and compliant with applicable UK regulations when used as directed.
10.2 Technicians are instructed to work in a manner that minimises risk to themselves, the Customer, and the Property. The Customer must follow any reasonable instructions given by the Technician regarding safety.
10.3 The Customer must inform the Technician of any known safety hazards at the Property, including faulty wiring, gas leaks, unstable flooring, or other relevant risks.
11. Waste Handling and Environmental Regulations
11.1 During the provision of Services, the Company may generate waste, including residues removed from ovens, disposable cleaning materials, and packaging from any products used.
11.2 The Company will handle and dispose of waste in accordance with applicable UK waste management and environmental regulations. This may include segregating waste, using approved disposal routes, and minimising the use of hazardous substances.
11.3 Where practicable, the Company will remove and dispose of waste generated by the cleaning process. However, the Customer may be asked to retain or dispose of certain non-hazardous waste at the Property where it is reasonable to do so.
11.4 If specialist disposal is required for any materials due to the condition or contamination of the appliance, additional charges may apply. The Customer will be informed of such charges before any specialist disposal is arranged.
12. Liability and Insurance
12.1 The Company maintains appropriate insurance cover for public liability and, where applicable, employers liability in connection with the provision of the Services.
12.2 The Company will take reasonable care when providing the Services. However, the Companys total liability for any claim arising out of or in connection with the Services shall not exceed the total fee paid or payable by the Customer for the specific booking giving rise to the claim.
12.3 The Company will not be liable for:
a. Any indirect, consequential, or economic loss, including loss of profit, loss of use, or loss of opportunity
b. Any damage or issues arising from pre-existing faults, defects, or poor installation of appliances
c. Any failure to perform or delay in performing the Services due to events beyond our reasonable control, including but not limited to severe weather, transport disruption, accidents, or utility outages
12.4 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable UK law.
13. Warranties and Guarantees
13.1 The Company does not provide any guarantee that an appliance will appear as new following cleaning. Results may vary depending on age, prior use, and existing condition.
13.2 The Company does not warrant the future performance or lifespan of any appliance. The Service is limited to cleaning and does not include mechanical or electrical repairs unless expressly agreed otherwise.
14. Data Protection and Privacy
14.1 The Company collects and processes personal information in order to manage bookings, provide Services, and communicate with Customers.
14.2 Personal data will be processed in accordance with applicable UK data protection laws. Information will be kept secure and will not be shared with third parties except where necessary to deliver the Services, comply with legal obligations, or with the Customers consent.
15. Changes to Terms and Conditions
15.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published on our website or otherwise communicated to Customers.
15.2 The version of the Terms and Conditions that applies to a particular booking will be the version in force at the time the booking is confirmed.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, including any non-contractual disputes, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
18.1 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior agreements or understandings, whether written or oral.
By placing a booking with Oven Cleaning Hammersmith, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
