Privacy Policy - Oven Cleaning Hammersmith

This Privacy Policy explains how Oven Cleaning Hammersmith collects, uses, stores, shares, and protects personal data when providing services to customers in the Hammersmith area. It applies to all Oven Cleaning Hammersmith customers in area, including individuals who enquire about our services, receive quotations, make bookings, or use our oven cleaning services in their home or business premises.

We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy is intended to be clear, transparent, and easy to understand so you know what happens to your information and what rights you have.

1. Information We Collect

We only collect personal data that is necessary for us to provide our services, manage our relationship with you, and meet legal obligations. The types of information we may collect include:

Identity details, such as your name.
Contact details, such as your telephone number and email address.
Address information, including the property where services are to be delivered.
Booking and service details, such as appointment dates, service preferences, and notes relevant to the cleaning visit.
Payment information, such as records of payments made and billing details. We do not retain card security details unless required by a payment provider.
Communication records, including messages, calls, complaints, and service-related correspondence.
Technical information, where applicable, such as basic website usage data or device information if you interact with us online.

We generally do not collect special category data unless you choose to provide it and it is necessary for a specific reason, such as health or access information that helps us carry out the service safely. If such data is provided, we will handle it with extra care and only where permitted by law.

2. How We Use Your Data

We use your personal data for the following purposes:

To respond to enquiries and provide quotations.
To confirm and manage bookings.
To deliver oven cleaning and related services.
To communicate with you about appointments, changes, or service issues.
To process payments and maintain financial records.
To deal with complaints, queries, and customer support requests.
To improve our services, customer experience, and internal operations.
To comply with legal, tax, insurance, and regulatory obligations.

We only use your data in ways that are relevant to the services we provide and the relationship we have with you.

3. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for using personal data. Depending on the circumstances, we rely on one or more of the following lawful bases:

Contract

We process your data where it is necessary to enter into or perform a contract with you. This includes managing enquiries, bookings, service delivery, and payment processing.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. This may include maintaining service records, improving customer service, preventing fraud, and handling routine business administration.

Legal Obligation

We may process and retain certain information to comply with legal obligations, including tax, accounting, and record-keeping requirements.

Consent

In some situations, we may rely on your consent, for example where you voluntarily provide information that is not required for the service. Where consent is used, you can withdraw it at any time.

4. Sharing Your Information

We do not sell your personal data. We may share it only when necessary and only with trusted third parties who help us operate our business or provide services to you. These may include:

Payment processors that handle card or online payments securely.
Accounting and bookkeeping providers who help manage financial records.
IT, storage, and communication providers who support our business systems.
Insurance providers where needed to manage claims or incidents.
Legal, regulatory, or tax authorities where disclosure is required by law.

Any processor that handles personal data on our behalf is required to do so under a written contract and only in accordance with our instructions. They must protect your data and may not use it for their own purposes.

5. International Transfers

Where personal data is transferred outside the UK, we take steps to ensure it is protected to a standard that is consistent with UK data protection law. This may include using approved safeguards such as adequacy regulations or standard contractual clauses where appropriate.

6. Data Retention

We keep personal data only for as long as necessary for the purpose it was collected, or as long as required by law. Retention periods may vary depending on the type of information and the reason it is held.

Customer booking and service records: kept for a reasonable period to manage follow-up enquiries, service history, and business administration.
Financial records: retained in line with tax and accounting laws.
Communication records: kept for as long as needed to resolve queries or support customer care.
Legal or claims-related records: retained for the period needed to defend or pursue legal claims.

When data is no longer needed, it is securely deleted, anonymised, or destroyed. We regularly review the information we hold to ensure it is not kept longer than necessary.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or destruction. These measures may include access controls, secure storage, staff awareness, and limiting access to those who need it for legitimate business purposes.

While we take data security seriously, no method of transmission or storage is completely risk-free. We therefore cannot guarantee absolute security, but we work hard to keep your information protected.

8. Your Rights

As a data subject under UK GDPR, you have a number of rights in relation to your personal data. Depending on the circumstances, you may have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete information.
Erase your data in certain situations.
Restrict how we use your data in certain circumstances.
Object to processing based on legitimate interests.
Data portability, where processing is based on consent or contract and is carried out by automated means.
Withdraw consent at any time, where processing relies on consent.

You also have the right to raise concerns about how we handle your data. If you believe your rights have not been respected, you may contact the Information Commissioner's Office (ICO) or the relevant supervisory authority.

We will respond to valid requests within the time limits required by law and may need to verify your identity before taking action.

9. Cookies and Online Data

If you visit any online pages associated with our services, basic cookies or similar technologies may be used to support functionality, improve performance, or understand how visitors use the site. Where consent is required for cookies, it will be obtained in line with applicable rules. You can manage cookies through your browser settings.

10. Children’s Data

Our services are intended for adults, and we do not knowingly collect personal data from children unless it is necessary in connection with a household booking and provided by an adult responsible for the service. If we become aware that we have collected data from a child inappropriately, we will take appropriate steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically so they remain informed about how their data is handled.

12. Summary of Our Commitment

We are committed to using personal data fairly, lawfully, and transparently. Our approach is based on the principles of data minimisation, purpose limitation, and security. We collect only what we need, use it only for relevant business and legal purposes, and keep it only for as long as necessary.

Oven Cleaning Hammersmith recognises that privacy is important to every customer in the area. This policy applies to all customers in area and is designed to provide clear information about how their personal data is handled during the course of our services.

Last updated: 2026